FAQ

  • What is Memoriku.co.id?

What is Memoriku.co.id?

Memoriku transforms life’s special moments into timeless keepsakes through premium Photobooks and personalized gifts. Combining innovative design with exceptional craftsmanship, we create products that preserve memories for generations. Whether celebrating family milestones, personal achievements, or life’s little joys, our Photobooks are thoughtfully crafted to reflect your unique story. With a commitment to quality, durability, and customer satisfaction, Memoriku is more than a product—it’s a way to celebrate and safeguard the memories that matter most

  • 1. How can I place an order?
  • 2. Can I order in bulk for special occasions?
  • 3. Is there a minimum order quantity?
  • 4. What customization options are available?
  • 5. Can I see a preview of my customized product?
  • 6. What file formats do you accept for photos or designs?

1. How can I place an order?

You can place an order directly on our website by selecting your preferred product, uploading your photos, you can choose between automated design layout or customize as per your preference. Follow the checkout process to confirm your order.

2. Can I order in bulk for special occasions?

Yes, we offer bulk orders for weddings, corporate events, birthdays, and other special occasions. Please contact us for a custom quotation.

3. Is there a minimum order quantity?

For most products, there is no minimum order quantity. 

4. What customization options are available?

We offer options like adding photos, text, special messages, and design templates to make your photobooks unique. Check individual product pages for available features.

5. Can I see a preview of my customized product?

Yes, our platform provides a digital preview of your design before you confirm your order.

6. What file formats do you accept for photos or designs?

We accept JPG, PNG, and TIFF formats. Make sure your files are high resolution (minimum 300dpi recommended) for the best print quality.

  • 1. What payment methods do you accept?
  • 2. Is my payment secure?

1. What payment methods do you accept?

We accept various payment methods, including virtual account, credit/debit cards, and QRIS. Full details are provided during checkout.

2. Is my payment secure?

Yes, we use secure payment gateways to ensure your transactions are safe and protected.

  • 1. Do you ship nationwide?
  • 2. How long does delivery take?
  • 3. Can I track my order?

1. Do you ship nationwide?

Yes, we deliver across Indonesia. For international shipping, please contact our customer support.

2. How long does delivery take?

Standard delivery takes 5-7 business days.

3. Can I track my order?

Yes, once your order is shipped, we will send you a tracking number via email or SMS.

  • What is your return policy?

What is your return policy?

Due to the personalized nature of our products, returns are only accepted for defective or damaged items. Please contact us within 7 days of receiving your order.

  • 1. How can I contact customer support?
  • 2. What are your customer service hours?

1. How can I contact customer support?

You can reach us via email at info@memoriku.co.id, WhatsApp +62 811 1310 5000, or through the contact form on our website.

2. What are your customer service hours?

Our team is available Monday to Friday, 9:00 AM – 5:00 PM (WIB). We strive to respond to inquiries within 24 hours.

  • 1. Do you offer gift wrapping services?
  • 2. Can I suggest new product ideas?

1. Do you offer gift wrapping services?

Yes, we provide gift wrapping and personalized messages for an additional charge. Select this option at checkout.

2. Can I suggest new product ideas?

Absolutely! We value customer input and are always looking for ways to expand our offerings. Feel free to send your ideas through our contact page.

  • What is the pricing?

What is the pricing?

Depending on the sizes and layout here is our pricing table

Layout Size Price
Landscape A5 Rp. 150000,-
Landscape A4 Rp. 240000,-
Landscape A3 Rp. 400000,-
Portrait A5 Rp. 150000,-
Portrait A4 Rp. 210000,-
Portrait A3 Rp. 400000,-